Having difficult conversations with students comes with the teaching territory. Whether interactions are online or face-to-face, the following resources provide faculty with information and resources to have those difficult conversations in a way that promotes student success.  

Eight-Point Process for Difficult Conversations

According to this resource by Magna Publications, the following outline can help guide difficult conversations with students. Additional information about GSC-specific resources has been added in italics.

  1. Describe the behavior and its impacts If the behavior is related to academics, refer to your syllabus and assignment rubrics to help guide the dialog; if the behavior is a student conduct issue, refer to the appropriate Student Handbook
  2. Listen to the student’s perspective and response
  3. Discuss appropriate behavior
  4. Discuss resources to promote success There are numerous resources for student success – explore https://www.granite.edu/current-students/ for all Student Affairs and Student Services resources
  5. Reiterate or set parameters for future behaviors
  6. Share consequences for noncompliance
  7. Summarize the conversation
  8. Inform of any follow up:
  • Document the conversation and plan
  • Decide who you will inform You should inform your hiring supervisor and the student’s advisor of the situation; your hiring supervisor can help you determine whether Student Affairs needs to be informed.
  • Check in with the student

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